Jose Espinoza

Director of Service

 

Jose brings over 21 years of experience to TSG. He oversees and guides all aspects of the service department, including growth, training, management, implementation, service, and support of multi-discipline business technology solutions provided by TSG locally and nationally.

“The Internet of Things (IoT) now dominates our industry, and it has been exciting implementing the changes. Our service department utilizes state of the art cloud-based software and data collectors for field to remote support of our ever-growing customer base”.

 Jose Espinoza - Director of Service

When TSG began to expand its footprint beyond the Southern California market, it became necessary to also expand their organization. In 2007 Jose Espinoza joined the company to help build the foundation for TSG’s service and customer support center. He already had extensive experience in office automation, working for Copy Data Technologies (CDT) and MWB Business Systems in service and support management. Combining his constant desire to expand his knowledge in new technology along with his management skills and calm demeanor, Jose was the perfect fit to help grow the organization. Joining a new start up in the shadows of the great recession did not deter Jose. In fact he was certain he could make an impact on the company and its future growth and if you know Jose, then you know that he is always up for a challenge!  

Jose is a native Los Angelean, growing up in the inner city graduating from Bell High School which is where he first developed an aptitude for electronics and new technology. While working full time he attended National Education Center earning an associate degree in Electronic Technology in 1990. It was an impressive accomplishment and a testament to Jose’s tenacity, ambition, and intelligence.

With his 21 years of experience, Jose has indeed made a positive impact at TSG. He established a service department that reflects the values of the company- proactive, committed and customer focused. His ultimate goal is to eliminate service calls altogether. Through his guidance, TSG has transformed their service department utilizing multiple cloud-based software applications for field and remote support to the company’s ever-growing national customer base. By leveraging technology, TSG can respond to our customers even faster, increasing productivity and virtually eliminating downtime with proactive analytics. He is still working on eliminating calls altogether!

 “Over the years, Jose has implemented dynamic changes in our ability to support customers remotely and analyze service data. This enables TSG to provide our clients locally and nationally with the immediate and quality service response.”

David Akin - Partner/CEO

 

Today Jose still lives in Los Angeles, near where he grew up, he is married and has a son and daughter. Jose is a avid Dodgers fan and can frequently be found watching and/or coaching his son’s little league baseball team.